General Terms of Sale

Gift Vouchers

Circus Casino Resort

PREAMBLE

Definitions:

In these General Terms of Sale (GTS), the terms below have the following definitions:

Beneficiary: the person using the Gift Voucher.

Gift Voucher or Voucher: the document containing the offer, location, validity number, validity date, name of the beneficiary and description of the offer taking place within the establishment. The Gift Voucher can be collected on site or sent digitally as a PDF.

Customer: the person who buys a Gift Voucher. The Customer may or may not be the Beneficiary of the service depending on whether they decide to make personal use of the Voucher or the Voucher is intended for use by another Beneficiary.

Establishment: the company issuing the Gift Voucher, which assumes all obligations relating to the offer, namely Namur Casino Resort S.A..

Mollie: the company that ensures the security and payment of bank transactions as part of the online order of a Gift Voucher.

Website: the www.circuscasinoresort.com website

 

GENERAL TERMS OF SALE

Article 1 – INTRODUCTION

These General Terms of Sale are applicable to the sale of Gift Vouchers by the Establishment with headquarters at Rue des Guillemins 129, 4000 Liège, Belgium and registered under the CBE number 0654.871.150 for the services offered within their place of business, the Circus Casino Resort, located on Av. Baron de Moreau 1, 5000 Namur, Belgium.

These Gift Vouchers are for the use of the following services:

  • La Carte du Roi restaurant
  • Mercure hotel
  • Circus Casino Resort Namur wellness

The Gift Vouchers can be bought:

 

Article 2 – APPLICATION AND OPPOSABILITY

These GTS apply to all Gift Voucher purchases made on the Website or directly at the reception of the Circus Casino Resort hotel.

Any purchase made by the Customer implies their unreserved acceptance of and full compliance with these GTS.

The Customer acknowledges that they have read and understood these GTS before their purchase.

The Establishment reserves the right to change these GTS at any time. In this case, the new conditions will apply to all new purchases, as well as all ongoing transactions, from the date when they are brought to the Customer’s attention by any method.

 

Article 3 – CONDITIONS OF USE OF THE GIFT VOUCHERS

In the event that the Customer is not the Beneficiary of the Gift Voucher, they are required to inform the Beneficiary of the conditions set out below.

Only the original version of the Gift Voucher received by hand within the Establishment or printed from the email entitles the recipient to a service.

The Gift Voucher is subject to the availability of the various services chosen.

In the event that the Gift Voucher isn’t used within the validity period, or it is lost, stolen or destroyed, the Beneficiary will not be reimbursed or receive any form of compensation.

 

Article 4 – PRICE AND PAYMENT CONDITIONS

The Establishment reserves the right to modify the prices at any time, it being understood that the price of the Gift Vouchers shown on the Website is the price in force on the day of the order.

For purchases made on the Website, the payment of the order can be made by bank card depending on the choice of payment method offered on the Mollie payment platform. The full amount of the order will be debited from the bank card on the day of the order.

For purchases made within the Establishment, the payment of the order can be made by bank card or in cash.

Both for purchases made online and within the Establishment, the Establishment reserves the right to suspend any processing or delivery of the order in the event that the payment is not made or the Customer’s bank refuses to authorize the payment.

 

Article 5 – RIGHT TO WITHDRAW FOR ONLINE PURCHASES

In accordance with articles VI.47 to 53 of the Code of Economic Law (CEL), the Customer has a period of 14 (fourteen) days from the date they receive the Gift Voucher to exercise their legal right to withdraw without having to justify their decision.

The Establishment provides the Customer with a withdrawal form that can be accessed on the Website.

The refund of the total sum paid will be made via the same payment method used for the purchase, unless the Customer expressly agrees to another payment method, within the 14 days following the date on which the Establishment is informed of the Customer’s decision to withdraw, in accordance with articles VI.47 to 53 of the CEL.

In accordance with article VI.50, §8, in the event of withdrawal, the Establishment can prevent any further use of the Gift Voucher received as a PDF by email, notably by invalidating the validity number mentioned on the Gift Voucher.

Apart form the legal right to withdraw described above, the Gift Voucher may not be returned, exchanged or reimbursed.

 

Article 6 – CUSTOMER SERVICE

Any request for information by the Customer must be made to the Establishment:

  • By phone at +32 81 64 92 20
  • By email to info@casinoresortnamur.be
  • By registered letter with acknowledgement of receipt to the following address: Av. Baron de Moreau 1, 5000 Namur, Belgium

 

Article 7 – ENTIRE CONTRACT – MODIFICATION OF THE CONTRACT

The fact that the Establishment does not exercise at a given moment, on a temporary or permanent basis, one of the clauses of these GTS shall not be interpreted as a waiver on its part of its right to not exercise one of the said conditions at a later date.

Any amendment, termination or waiver of any of the clauses of the GTS will only be valid after express written agreement validated by the parties.

These GTS apply without prejudice to the house rules (HR, Privacy Policy, WiFi Use Policy and others) applicable within the Establishment or Casino, with which the Beneficiary undertakes to comply.

 

Article 8 – INTELLECTUAL PROPERTY RIGHTS

The Establishment’s brand as well as all the brands, figurative or not, and more generally all the other brands, illustrations, images and logo shown on the Gift Voucher, whether trademarked or not, are and will remain the exclusive property of the Establishment.

Any full or partial reproduction, modification or use of these brands, illustrations, images and logo, for whatever reason and in whatever form, without the express prior agreement of the Establishment, is strictly prohibited and will be liable for prosecution by the latter.

Article 9 – CONFIDENTIALITY OF PERSONAL DATA

All personal data collected by the Establishment, by whatever means, is for the Establishment’s use only.

For more information about the collection and processing of personal data carried out by the Establishment, the Customer can read the Privacy Policy on our Website.

 

Article 10 – FORCE MAJEURE

The Establishment’s execution of its obligations pursuant to the terms of these GTS will be suspended in the event of a case of force majeure that interferes with or delays the execution.

The Establishment will inform the Customer of the occurrence of such an event of force majeure within 30 days from the date the event occurs.

For the duration of the event of force majeure, the Gift Voucher will remain valid and this period will not be deducted from the initial period of validity. Once the event of force majeure is resolved and the Establishment is able to offer the services again, the Customer can use their Gift Voucher within a prolonged period corresponding to the duration of the suspension at no additional cost.

However, if it become permanently impossible to execute the obligations due to the event of force majeure, the Customer can request an exchange of the Gift Voucher for a voucher of the same value, valid for other services offered by the Establishment, or, failing this, a refund of the Gift Voucher with any reasonable administrative costs deducted.

 

Article 11 – SEVERABILITY

If one or more provisions of these GTS are declared null, invalid or unenforceable by a competent authority, the nullity, invalidity or unenforceability will not affect the validity of the other provisions, which will remain fully in force.

 

Article 12 – APPLICABLE LAW

These General Terms of Sale are governed by Belgian law. In the event of a dispute regarding their interpretation, execution or validity, the parties agree that only the courts of the judicial district of Liège, Liège division are competent, unless otherwise required by law.